Fujiiryoki Holding places great importance on safeguarding your privacy. This privacy policy is designed to inform you about how we manage your personal data and to elucidate your rights.
In a nutshell, we process your personal data for the following objectives:
- Administering your purchases or orders.
- Keeping you informed about your purchases, including sending order confirmations and soliciting reviews.
- Disseminating marketing and personalized product information through email and text messages.
- Furnishing tailored marketing through digital channels.
- Assisting you with queries related to customer service.
- Fulfilling legal obligations, such as rights of withdrawal, managing complaints, and complying with the Accounting Act.
Further elaboration on how and why we handle your personal data, along with the ways you can impact our data processing, including your right to object to specific processing activities like marketing, is provided below.
Additionally, we elucidate the legal basis for our data processing and the duration for which we retain your personal data.
Access to Your Personal Data:
Your personal data is primarily processed by Fujiiryoki. However, we do share your personal data with third parties as described below:
– To ensure the efficiency of our IT system and business operations, we share your data with our IT suppliers to the extent necessary for them to fulfill their contractual obligations.
– When processing payments, we share your data with the payment solution provider we utilize. In case you opt for invoice payment, the payment service provider may share your data with a credit agency for financial assessment.
– For delivering your goods and managing returns, we share your data with the carrier you select during the checkout process.
– To handle customer service inquiries, we share your data with the company providing our customer service.
– For personalized marketing in digital channels, we share your data with third-party entities responsible for these channels.
– In the case of franchise-operated physical stores, we share your data with franchisees.
– External partners who assist us with digital channel marketing management also have access to your data.
Transfer of Personal Data Outside the EU/EEA:
In certain instances, we may transfer your personal data outside of the EU/EEA to our IT suppliers, who process your data as instructed by us. These transfers are conducted in compliance with applicable data protection legislation. If you have queries about how we share your data or require information about the safeguards in place, please reach out to us.
Your Influence on Our Data Processing:
Under data protection legislation, you possess various rights that allow you to influence our processing of your personal data. These rights encompass:
– The right to withdraw consent and object to processing, including marketing and profiling.
– The right to access your personal data.
– The right to rectify inaccurate data and complete incomplete data. – The right to erasure (“the right to be forgotten”) and restriction of processing.
– The right to lodge a complaint with a supervisory authority.
– The right to data portability. For an in-depth understanding of why we process your personal data, the categories of data we process, the legal basis for processing, and the retention period for each purpose, please consult the sections below.
Privacy Policy
Purchase Processing encompasses the delivery of your products, payment processing, and sending order and delivery confirmations. Data such as your name, contact details, order information, and payment information are processed. The legal basis is the performance of the contract, and data is retained for twelve months following product delivery.
Additionally, the payment service provider that is used for Credit Card or PayPal or Klarna processes your personal data for payment purposes, and Third Party Credit Card processor or PayPal or Klarna is responsible for providing relevant information about this processing.
Objective: Send Reviews After Completed PurchaseFor reviews we use online platforms such as TrustPilot, or Google Reviews or any other specialised platforms. These websites have they’re own Privacy policy and terms of processing information and is not something that is controlled by ourself.
Aim: Send Marketing via Email and Text Messages This objective entails sending marketing communications, newsletters, and personalized offers via email and text messages. We process data including your name, email address, and telephone number, along with browsing and order history for tailored communication. The legal basis is a balancing of interests and, in certain cases, consent. Data is retained for one year from the date of a completed purchase or until you unsubscribe from our newsletter or object to receiving marketing.
Aim: Provide Customized Marketing in Digital Channels We furnish customized marketing through digital channels, sharing data such as your email address, IP address, and cookies. The legal basis is a balancing of interests, and data is retained for twelve months following a purchase.
Aim: Invite You to Events and Competitions We extend invitations to events and competitions, processing data including your name, email address, telephone number, and geographic location. The legal basis is a balancing of interests, and data is retained for twelve months following a purchase.
Aim: Administer Customer Service Matters For customer service inquiries, we process data including your name, email address, telephone number, and relevant information provided by you. The legal basis is a balancing of interests, and data is retained for six months after the matter is resolved.
Aim: Administer an Order in Physical Stores Processing encompasses the delivery of your products, payment processing, and sending order and delivery confirmations for in-store orders. Data processed includes your name, contact details, order information, and payment information. The legal basis is the performance of the contract, and data is retained for twelve months following a purchase.
Aim: Handle the Right of Withdrawal, Complaints, or Other Claims We process data like your name, contact information, and information pertaining to your claims to manage withdrawal requests, complaints, or other claims. The legal basis encompasses legal obligations and a balancing of interests. Data is processed for the duration of the claims process.
Aim: Comply with the Accounting Act To adhere to the Accounting Act, we process data including your name, postal address, email address, payment history, and transactions. The legal basis is a legal obligation, and data is retained for seven to eight years in accordance with the Accounting Act.
Balancing of Interests:
For certain objectives, we process your personal data based on our legitimate interests. This assessment is conducted through a balancing of interests test, wherein we determine that our legitimate interest outweighs your interests and fundamental right not to have your personal data processed. Details regarding our legitimate interests are provided in the sections above, and you are welcome to contact us for additional information about the test we conducted. Our contact details are supplied at the beginning of this privacy policy.
